Tag: Information

Shop Brands and Malls in Bangkok

Shop Brands and Malls in Bangkok

  Bangkok Itinerary Overview (2015). p.s. Read about our post of how to get from BKK airport to downtown. Melissa shoes, Naraya bags, and Wacoal undergarments.  These are a few staples my fellow female Singaporeans and I buy when we visit Bangkok. So if you are a shopaholic visiting BKK 

A Guide to Claim Travel Insurance (2)

A Guide to Claim Travel Insurance (2)

 ▲ Claim Travel Insurance: Supporting Documents, Flight Delay, Delayed Baggage Read Part 1 of this guide, which outlines the steps to claim travel insurance. Read the quick guide to buy travel insurance. IMPORTANT Remember to always carry your travel insurance provider’s emergency contact, and your insurance policy 

A Guide to Claim Travel Insurance (1)

A Guide to Claim Travel Insurance (1)

Claim Travel Insurance -travel.joogo.sg

Read the quick guide to buy travel insurance.

IMPORTANT

Remember to always carry your travel insurance provider’s emergency contact, and your insurance policy number. This is so you can inform your insurer about your situation as soon as possible and they can promptly forward you other necessary documentation to submit your claim.


6 Steps to Claim Your Travel Insurance


1. Read Your Travel Insurance Policy (Pre-Emergency)

Do read through the travel insurance policy for exclusions (e.g. types of medical expenses covered or not, whether emergency phone calls while overseas are covered), claims limits and claim procedures.

The best time to read is not when something has already happened. Read it as you soon as you get your policy documents.

2. Contact your insurer

Contact your travel insurance company about your current situation. In case they need to send you documentation or forms to fill.

3. Get your supporting documents whilst overseas / in situation

Get all necessary supporting document to prevent delays in the claim process, or worse, have insufficient proof to claim.

Some examples of supporting documents you need to get whilst in the situation, depending on the type of claim:

  • Medical-related claims – 1) Original bills and receipts, 2) a medical report/inpatient discharge summary, and 3) the proof of the length of the hospital stay. Do refer to the policy for the list of documents to obtain if seeking treatment overseas or when you return.
  • Victim of Crime – “Proof of the event”. Having to file a police report while overseas for any loss cash, travel documents or personal effects. Give your statement and they will give you a police report that states what has happened. You might need a translator or to pay a “fee” for a proper report. *bummer*
  • Delays in flight or baggage will be addressed in greater details in the next post. [Post Pending]

4. Submit completed set of documents to your insurer

  • Know what you’re claiming for and choose the right claim form to complete. For medical related claims (incl. death or travel cancellation due to sickness you didn’t know), you may need a GP or Specialist to fill up sections of the form.
  • Copy of the policy/certificate of insurance
  • Passport
  • Itinerary (accommodation/flight) to prove that you had travelled or at least made plans
  • Other supporting documents depending on your type of claim

Depending on your policy, there is usually a time limit to how long you can wait to give written notice about your intention to claim. But don’t be last minute to gather documents, remember that third party involved, like the police or GP, will take time to get back to you.

5. Check with your insurer for updates

Check to make sure your insurer have received your supporting documents. Typically, claims take a week to a month to process.

If you haven’t heard anything from your insurer in two weeks, contact them. Just in case they need other supporting documents to start processing your claim.

 6. Appeal

Appeal, if necessary, to get as much compensation as possible. They may try to play with the words of their policy. Try not to let them convince you that they are not liable for a claim.


It’s always good to do some homework before buying a travel insurance – like comparing the various plans. Read our A Guide to Buy Travel Insurancefor your trip.

The next post will address on how to claim for specific situations, such as delays in flight and baggage.

Do you have any hair-pulling travel insurance claims experience to share?


Related Posts

A Guide to Claim Travel Insurance (Part 2, coming up)

  • Flight Delay situation
  • Delayed Baggage situation

Past posts that might be useful for you:

A Guide to Buy Travel Insurance

  • Online Comparison Tools
  • Introduction to the General Types of Travel Insurance
  • 5 Tips for Buying Travel Insurance
  • Common exclusions on travel insurance coverage
  • Credit card travel perks such as travel insurance, is that enough

A Guide to Buy Travel Insurance

A Guide to Buy Travel Insurance

When you travel, be sure to get yourself covered with a travel insurance! You never know if you are going to need travel or medical related assistance while overseas, especially when medical bill in United States and Japan can get real expensive. Thousands of dollars in medical bill can be 

Tourist SIM Card in Bangkok, Thailand

Tourist SIM Card in Bangkok, Thailand

▲ Want to get a tourist SIM card in Bangkok? Overview There are three main telco providers in Thailand: AIS, DTAC and True Move. They have similar pre-paid data SIM data plans. AIS is the oldest with the most established network. Purchase of a new SIM card/number Purchase Locations 

Hidden Gems in Yishun Suburban

Hidden Gems in Yishun Suburban

▲ Useful Tourist Information

This article was written for a contest to win a cruise trip for two. Thus, it was first published at stcommunities.sg.

I was looking forward to review this cruise trip, but the winner went to another article. I am not a sore loser, but if the winner is more worthy, I will be fine with it. I definitely put more thought and effort in crafting this post than the winning entry, that even SGHeartMap shared my ST article on their facebook. Oh well!

In any case, hope this article benefits you – regardless if you are a tourist visiting Singapore, or a Singaporean thinking of where to bring your overseas friends.


Tell us about a quirky or offbeat “Must-Visit/Must-Do/Must-Eat” place that you know of in Singapore or even your own neighbourhood that you think tourists coming to Singapore should check out. 

I always tell my friends from overseas to visit the suburbans when they are in Singapore. That’s where they can truly know more about this country. She is more than just Orchard, Sentosa and Marina Bay Sands. Suburban in Singapore is a location not within town (Orchard area), city centre (City Hall/Bugis area) or Central Business District. And now knowing Yishun a little better, I would recommend those visiting Singapore to take a few MRT stops up from the glam and glittery Orchard and walk around Yishun. Yishun, or Nee Soon as it was initially named, is a suburban town in the northern part of Singapore.

Suburban Mall and the Public Library

Located just beside the Yishun MRT station is Northpoint Shopping Centre (Northpoint), one of the many suburban malls in Singapore. Such malls are becoming a standard feature in many suburban centres, with the crowded ones in Tampines, Bishan and Yishun. So be sure to visit one when you are in Singapore!

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Walk through the underground tunnel from Yishun MRT station to Northpoint and squeeze among the crowd to enjoy the vibes and buzz. Northpoint is in the middle of the action, with the MRT station and a bus interchange to its left and right, you can find a mix of hurried people rushing for time, elderly folks walking at a leisure pace, aunties/matrons pushing grocery trolleys, and young parents pulling their children in tow.

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As you walk around the mall to explore the shops, you will notice fewer big branded shops commonly found in Singapore. This is a nice avenue if you are looking for something affordable to wear and carry. Oh! If you love books, walk to the top floor of the shopping centre and find the Public Library. Take a seat and browse a book.

Yishun 10 Cineplex (Cinema)

Cross a street from Northpoint to Yishun 10 Cineplex to catch a movie. This cinema was the largest multiplex with the most screens in Asia when it opened in 1992. Worth a quick tour just to say you’ve been there. You can also find shops on ground level. If you like fried chicken, be sure to try Arnold’s Fried Chicken there. It has been around for more than 25 years and is one of the first Singapore fast food joint to be certified Halal. This is one of the 3 outlets in Singapore. It opens from 11:30am and the last order is at 9:45 pm.

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Yishun Neighbourhood

And for the adventurous, venture a bit further into the heart of a neighbourhood and be rewarded with its sights and sounds.

Walk about 5 minutes from the Cineplex to Block 928 Yishun Central 1, passing by Northpoint, and enjoy the walk around the neighbourhood. You will come across many eating places that serve the surrounding residents. Such eateries are what the locals call “kopi-tiam”, which literally translates to “coffee-shop”.

Yishun 3 - travel.joogo.sg

You can also find a collection of shophouses and small, family-run businesses here. Shop in the laid-back atmosphere and you might just find something special to bring home as a souvenir!

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And when you finally reach Block 928 Yishun Central 1, it’s time to dig into many tourists’ favourite local food, Laksa! Get a bowl of the spicy noodle dish at Yishun 928 Laksa (#01-155) for approximately S$3/pax. But be prepared to queue for a while on a busy day. After Laksa, you can pop over next door for some local desserts and a plate of “Popiah” (fresh spring roll) to end off your tour of Yishun.

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During January 2015

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Coffee and Desserts in Seminyak, Bali

Coffee and Desserts in Seminyak, Bali

Find out where you can get your sweet cravings and coffee fix. But if you are looking for a place to drink, eat and chill at a beachfront, check out the 2 famous beach clubs in Seminyak Bali – Potato Head and Ku De Ta. ice 

7 (and more) places to eat in Seminyak, Bali

7 (and more) places to eat in Seminyak, Bali

  ▲ Food Galore, Food Trail  Bali Itinerary Overview (2015). p.s. Read about our post of how to get a Taxi at Denpasar airport without being cheated – learn from our mistake! There are tons of eating places in Seminyak and choices are aplenty. Here are some